Last Updated: September 18, 2026
We want you to be satisfied with your Culor Lites purchase.
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product should be:
Contact:
Please include:
Do not ship a product back until return instructions have been provided.
Please inspect your order upon delivery.
If a product arrives:
contact us as soon as possible.
We may request photographs or other information to verify the issue.
Once a return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method.
Processing time may vary depending on your financial institution.
Choose the policy that matches your business:
Option A — Customer-Paid Returns
Customers are responsible for return shipping unless the item was defective, damaged, or incorrectly shipped.
Option B — Free Returns
Culor Lites will provide return shipping for approved returns within the applicable return period.
Remove whichever option you are not using.
Original shipping costs are generally non-refundable unless:
Certain items may not be eligible for return, including:
Nothing in this policy limits any rights provided by applicable law.
If you need a different item, contact us to determine whether an exchange is available.
customerservice@culorlites.com